SleePare® Return and Exchange Policy

Try ANY Mattress For 100 nights

We want you to be 100% satisfied with your purchase.

Industry-Leading 100 Night Trial + Exchange between brands!

We want you to feel confident in your mattress and allow plenty of time to adjust to your upgraded sleep system. If you find that the mattress isn’t the right fit, we’re happy to facilitate an exchange between any two brands we carry

Take Full Advantage of Our 100-Day Trial

Develop a thorough understanding of your mattress at your own pace, in the comfort and privacy of your home, night after night.

You don’t have to try Your Mattress For At Least 30 Days

Unlike other retailers, Sleepare doesn’t require a minimum trial period. While we highly recommend giving it some time, if you need an exchange before that, we’re happy to accommodate you!

100 Days Exchange Policy Guarantees
Smart Mattress Choices

Life rarely gives you a second chance — but we do! Our extended trial period is to make sure you are not stuck with a wrong choice. Sleep experts suggest 30, but we give you 100 days to decide if you love your mattress or wish to exchange it!

Research, Some More!

Assess your new mattress without any pressure of deadlines, and if you get any second thoughts, you have an entire 100-nights to explore more options, research some more, and get the best sleep you deserve.

Risk-Free, Worry-Free Exchanges

Either you love your mattress, or we’ll exchange it for you—absolutely free. We’ll make sure your new mattress arrives before we pick up the old one, so you don’t have to worry about a thing.

Unhappy With Your Purchase But Unable to Decide? Let’s Help You Make Up Your Mind!

Some of the common causes of mattress returns are:

New Mattress Is Firmer Than Tested In Showroom

A new mattress, right out of the box, feels firmer because it takes at least 30 – 60 nights to break in. Floor models in showrooms feel softer because they are already broken in. The more you use your mattress, the quicker it breaks in.

Got A Cooling Mattress But Retains Heat

Thick sheets and mattress protectors can increase heat retention in a cooling mattress. Moreover, you can invest in a cooling mattress pad or topper. Also, consider using a slatted bed foundation to improve cooling before you decide to return your new mattress.

Uneven or Poor Mattress Support

The mattress support core might not be at fault. Inspect your bed foundation instead. If your box spring is old or the slats in your foundation are more than 3 inch wide, consider adding a bunkie board or invest in a new bed base compatible with your mattress.

Return/Exchange Policies

Mattresses:

Mattress production and delivery have a significant “footprint” on our planet. Please, let’s all be responsible to our world when initiating returns and exchanges. In case the mattress is too soft or firm, our team might offer you a free topper to try and adjust the firmness and solve the problem. Please do give that a chance, as it will not affect your trial period.

Exchange Policy:
Each one of our mattresses is backed with a 100 night or more (depending on brand policy) trial period for you to test out your mattress. During your trial period, you may exchange your mattress once, for free, with any mattress offered in the SleePare stores. If you wish to initiate an exchange you may contact our customer support team, which will send you a form to fill out. Upon submitting the form within the trial period, we will begin to process your exchange. The mattress you return must be undamaged, unwashed, and spotless.If the returned mattress is located more than 40 miles away from a SleePare store, we may ask you to donate the mattress for a full refund (This may vary depending on the store, check with your respective Sleep Expert).

Return Policy:

Mattresses, pillows, Sheets, Toppers, Bases and Foundations…
All mattresses, mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging, for a refund.

To initiate an exchange or a Return, please contact our customer service at:

call: +1 347-980-0044

Email: Info@sleepare.com

Pillow

All mattress accessories, including any foundations, adjustable bases, headboards, sheets, pillows, toppers, mattress protectors and other accessories can be returned by customers to the appropriate locations within 14 days of purchase. Providing that said merchandise has been unopened and is in its original packaging.

Foundation

Bed Frames and Headboards

Sheets

Mattress Protector

Adjustable Base

What would happen if I got free items with my purchase?

In case of an Exchange, you will keep all free items given to you. In case of a Return, any free items accepted with a mattress purchase should be returned with it. Please note that pillows, sheets, mattress protectors and other bedding accessories have different return requirements and can only be returned if unused or unopened. In case any items can not be returned because they were opened, their SleePare retail value will be deducted from the refund that you receive

To initiate an exchange or a Return, please contact our customer service at.

+1 347-980-0044

Terms and Conditions

Only one return of any product per customer, household, and/or delivery address.
You will be refunded for the cost of the mattress (less any discounts).
Any mattress you wish to exchange, your product must be undamaged, unwashed, and spotless.
In case of a damaged product, a partial refund may be sought (subject to the details of damages incurred).
All returns are valid for the first order only. No refunds or returns will be granted after 14 days from delivery
White-Glove delivery charges are non-refundable, after service is performed.